In short
A business VoIP provider supplies the phone system, the connection to the phone network, your numbers and the set-up. Forever Systems, a 3CX Partner, provides VoIP service to UK organisations on 3CX: we supply and host the system, port your numbers, configure call flows and help with changes afterwards.
Get a quote for a VoIP phone system
Tell us roughly how many users or sites you have and we will come back to you with options and a quote.
What a business VoIP provider supplies
A working VoIP service has four parts, and a provider should be clear about which of them it is responsible for.
| Part of the service | What it is | What we provide |
|---|---|---|
| The phone system | The software that holds extensions, menus, queues and voicemail | 3CX, licensed and sized for your organisation |
| Hosting | Where the phone system runs | 3CX hosted for you, so there is no server on your site |
| The line to the phone network | A SIP trunk that carries calls to and from landlines and mobiles | A SIP trunk with your numbers and call bundles or itemised calls |
| Set-up and change | Call flows, users, porting and training | Configuration, number porting, go-live and later changes |
Not sure which option fits? Ask us
Tell us what you need and we will help you choose the right option.
Our VoIP phone service is built on 3CX
We provide business VoIP on 3CX. Users make and take calls in a browser, in the Windows app or in the iOS and Android apps, and the system handles menus, ring groups, queues, recording and reporting on the editions that include them.
3CX is licensed per system each year, by edition and by the number of calls that run at the same time, so the price does not climb with every new starter. 3CX editions shows what each edition includes, and hosted VoIP explains how the hosted service works. Your team can also try 3CX free first, set up with our help.
Numbers and calls
- Keep your numbers. Existing geographic, 03 and Freephone numbers can normally be ported across; see port your business landline number to VoIP.
- Add numbers. Local numbers for each office, a national 03 number and direct dials for staff; see VoIP numbers for business.
- Calls. Bundles or itemised calls on the SIP trunk, matched to how much you call UK landlines, mobiles and overseas.
- Capacity. Sized on your busiest hour rather than on a count of lines; see multi-line VoIP phone systems.
Want one supplier for your business VoIP?
Tell us what you have today and we will recommend the right set-up, with a quote.
Set-up, porting and support
Most of the work in a move to VoIP is planning: who answers what, at which times, and what happens when nobody can. We run a short discovery, check your connection against the VoIP requirements checklist, build and test the system, then port your numbers on an agreed date.
After go-live we help with moves, adds and changes: new starters, new opening hours, a new queue. VoIP phone system installation describes the process step by step.
How to get a quote
- Tell us about your teamUsers, sites, numbers and what you use today
- We size 3CXEdition and simultaneous calls for your busiest hour
- You receive a quoteLicence, hosting, numbers and calls, and set-up as separate lines
- We agree datesBuild, testing and the porting date
VoIP cost explains what drives each line of the quote.
Who we provide VoIP for
We work with businesses, schools, charities and public sector organisations across the UK, from a handful of users to several sites. Small teams can start with our guide to a VoIP phone system for small business, and teams that answer calls together should read VoIP call centre solutions.
More on business VoIP from us
How Forever Systems helps with a VoIP phone system
We supply, host, set up and support 3CX phone systems. Forever Systems is a 3CX Partner.
- 3CX sized for you: the edition and the number of simultaneous calls matched to how your team takes calls
- Hosting and set-up: 3CX hosted for you, with call flows, users, queues and voicemail configured
- A requirements check of your broadband, network and router settings before anything goes live
- Numbers and porting: we can help you keep your existing business numbers and plan the move away from analogue and ISDN lines
- Changes afterwards: help with moves, adds and changes as your team grows
3CX works with the 3CX apps and with Yealink and Poly desk phones. We work with businesses, schools, charities and public sector organisations.
Frequently asked questions
What does a VoIP provider do?
A VoIP provider supplies the phone system, connects it to the public phone network, provides or ports your numbers and sets the service up. We do all four on 3CX, and help with changes afterwards.
What VoIP phone service do you provide?
A business VoIP service built on 3CX: the licence, hosting, a SIP trunk with your numbers and calls, set-up, number porting and help with changes. Tell us your users and sites and we will quote.
Can a VoIP provider take over my existing numbers?
Usually, yes. Your numbers are ported from your current provider with a letter of authority that you sign. Keep the old service live until the port completes.
Do you provide VoIP service for small businesses?
Yes. 3CX scales down as well as up, and the per-system licence can suit a small team with light call use. Our small business guide explains the options.
How quickly can a business VoIP service be set up?
It depends on the size of the system and on number porting, which runs to dates agreed between providers. We give you a plan with dates when we quote, confirmed once the port request is accepted.
Still have a question about VoIP phone system?
Ask us and a member of our team will get back to you.